www.british-business-bank.co.uk/finance-hub/ (the “Website”) is wholly owned & operated by the British Business Bank. The British Business Bank (or “we” or “us”) is committed to protecting and respecting your privacy. We take the privacy of all of our site users seriously and take great care to protect your personal information.
1. What are cookies?
1.1 A cookie is a small file of letters and numbers that we store on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies contain information that is transferred to your computer’s hard drive.
1.2 We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
- To find out more on cookies generally and about how to restrict or block the cookies this site uses, please visit www.aboutcookies.orgLink opens in a new window.
2. Information about our use of cookies
2.1 Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse the Website, you are agreeing to our use of cookies.
2.2 From any point after you have entered our Website we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.
2.3 This information provides statistical data about our visitors browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and to deliver a better and more personalised service.
2.4 In summary, the cookies we use enable us:
- To estimate our general audience size and how they use our Website.
- To recognise you when you return to our Website.
- To store information about your preferences to allow us to customise our Website according to your particulars.
2.5 We will also permit the Google Analytics service to collect cookies during the time you use our Website. In summary, these cookies will enable us to:
- Track the first and last pages you visit and your total number of visits to the Website.
- Track how long you spend on any page existing within our Website.
- Track how you have been visiting the Website.
- Track how you came to access the Website including any keyword searches, search engine information or referrer.
2.6 You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie | Name | Description | Lifespan |
| Cookie: PHP Session ID | Name: {varies} | Description: This session id cookie remembers your recent page requests on our site and is required for the website to run. | Lifespan: This cookie expires when you close your browser.Privacy Policy |
| Cookie: Google Analytics | Name: _utma _utmb _utmc _utmz | Description: Google Analytics collects anonymised information about how users browse a website. This information is used to inform website improvements, and, through the use of cookies, to conduct targeted online advertising. | Lifespan: Privacy Policy |
| Cookie: Attribution Tracking | Name: ‘att’/’curVis’ | Description: This cookie is used to track which predefined channels acquire users who engage most with our site. This information is used for internal reporting only and used to help us further improve our marketing activities and website. | Lifespan: The data collected by this cookie is anonymous and this cookie expires after one year. |
| Cookie: Web analytics – Kitewheel | Name: pa2 | Description: Kitewheel collects behavioural information about website visitors. This information is used to provide a personalised website experience to each visitor, and to facilitate targeted display advertising off-site. | Lifespan: This cookie expires one year after your last visit to the site.
View Kitewheel privacy policyLink opens in a new window Kitewheel stores data in a cloud instance of Amazon Web Services (AWS). AWS privacy policyLink opens in a new window. This is based in the EU. Category 4 Targeting/ advertising cookies |
| Cookie: Hot Jar | Name: hjClosedSurveyInvites _hjDonePolls _hjMinimizedPolls _hjDoneTestersWidgets _hjMinimizedTestersWidgets _hjDoneSurveys _hjIncludedInSample _hjShownFeedbackMessage |
Description: Hotjar captures how users interact with different pieces of functionality on a website. Hotjar can also be used as a tool for collecting user feedback and suggestions through surveys and questionnaires. | Lifespan: 365 days |
2.7 Cookies are often used to enable and improve certain functions on our Website. If you use your browser settings to block certain cookies (including essential cookies), it is likely to affect how our Website works and you may not be able to access all or parts of our site.
2.8 Cookies are used throughout our Website and disabling them may prevent you from using certain parts of the sites. If you want to disable cookies, please see section 3 below.
3. How you can manage your cookies
3.1 The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.
3.2 More information about how to disable cookies can be found on allaboutcookies.orgLink opens in a new window.
4. Third party cookies
4.1 Several of the cookies we use are provided by third party providers.
4.2 We do not have any control or configuration or installation of these third party cookies on your computer or mobile device, so your consent to install cookies on your computer or mobile devices will only be valid and apply to our own cookies and not to third party cookies. We therefore suggest that you check these third party websites for more information about the use of cookies and how to accept or reject the installation of cookies on your computer or mobile devices.
4.3 Please note that we assume no liability with regard to the installation of third party cookies on your computer or mobile devices that you received during your visit to our Website.