Accessibility Statement


British Business Bank is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are working to increase the accessibility and usability of our website and in doing so follow many of the available standards and guidelines.

We also routinely check web pages, when updates are made to existing pages and when new pages are published – to ensure that they meet accessibility requirements.

Whilst we work to the accepted guidelines and standards for accessibility and usability, there are always enhancements that we can make and we are constantly looking at how we can provide an accessible experience for everyone. We are always happy to listen to suggestions and open to improvements. Please use [email protected] to talk about accessibility with one of our team.

Technical information about this website’s accessibility

British Business Bank is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website aims to be fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, by July 2024.

In April 2024, the website was migrated from a WordPress content management system to a new content management system powered by Acquia. As part of the migration process the website was reviewed independently by the RNIB to test for accessibility defects. The result of that review highlighted a number of High, Medium and Low defects which have now been added to the development pipeline for remedial action.

All remedial action is aimed to be completed by August 30th 2024, with the highest priority issues resolved first.

Desktop issues - high

  • Menu incorrectly marked up for keyboard and screen reader users
  • role and state of disclosure component not conveyed to assistive technology
  • Low/Missing focus highlighting
  • Content missing when magnified to 400%
  • Missing form labels
  • Changes in content not conveyed to assisitve technology
  • Interative elements with incorrect semantics
  • None descriptive links

Desktop issues - medium

  • Low text contrast
  • Low graphics contrast
  • Text links' colour contrast ratio insufficient
  • Currently selected state is not accounced by the screenreader
  • Form error messages do not help users correct their errors
  • Elements that visually convey heading meaning do not match semantic heading markup
  • Missing form fieldset
  • Illogical heading structure

Desktop issues - low

  • Linked image missing alternative text
  • Videos missing text alternative
  • Non-descriptive labels
  • Incorrect ARIA references marked up for screen reader
  • Foreign language country name(s) missing 'lang' attribute
  • Map pins missing alternative text
  • Decorative images with unnecessary alt text
  • Informative images incorrect alternative text
  • Required form controls not identified programmatically
  • Elements visually disabled not conveyed to screen reader users
  • Lists not marked up correctly

Desktop issues - advisory

  • Generic link name
  • Warning symbol opening in a new window misleading
  • Illogical keyboard focus order
  • Focus not moved to first field with an error after form submission
  • Increment/decretment form control incorrectly used
  • Use of small text (below 12px)

Mobile only issues - high

  • Role and state of components not conveyed to assistive technology on mobile
  • Hidden elements receive focus
  • Some elements inaccessible with orientation

Mobile only issues - low

  • Decorative images have unnecessary alt text on mobile
  • Illogical keyboard focus order for modal
  • Illogical keyboard focus order for in-page links
  • Illogical reading order on mobile

Full details of the report and copies on request can be made to [email protected].

Dot Digital - embedded forms

The website is currently using Dot Digital to capture information from customers via its contact us form, which isn't fully accessible. Our aim is to replace this technology with an accessible equivalent by October 31st 2024.

Disproportionate burden

Not applicable

What we’re doing to improve accessibility

We are working continuously to ensure that the number of non-compliant issues remains minimal on our sites and we are committed to fixing any new issues as they arise.

This includes weekly or more frequent reviews to identify accessibility issues, correct source code errors and manually edit website elements to adhere to WCAG2 standards.

We are also committed to continuously educating all staff to be aware of website accessibility guidelines to ensure maximum compliance when new content is added to our websites.

Content that’s not within the scope of the accessibility regulations

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so that they’re accessible to a screen reader. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, should you require an accessible version of any of our content, please contact us at [email protected].

How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address and the format you need

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, you may contact us on [email protected]

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests are being carried out weekly using a Digital Quality Management platform. We also run on request audits with our third party accessibilty partner, RNIB.

This statement was prepared on 19th August 2020. It was last reviewed on 22nd April 2024.