Contact us

Get in touch with us

If you are looking for a particular form of finance, you may wish to contact one of our partners. If you are looking for information about an existing finance facility, for example Bounce Back Loan Scheme (BBLS), please contact your lender directly.

Complaints Process

If you have a complaint, please refer to our complaints handling policy, which explains how you can take a complaint forward and what you can expect from us.

Media Enquiries

If you are a journalist and have a media enquiry, please contact [email protected].

Freedom of Information

We routinely publish information on our website about what we do. If you can’t find the information you are interested in you can make a request using this form. For details about how we handle FOI and Environmental requests please read our FOI Standard and Procedure.

FOI Request

Data Subject Requests

If we process your personal data you have a number of rights under data protection. For more information about why we process personal data please see our privacy notice which include reference to the different data protection rights. If you wish to exercise them please fill in the data subject request form.

Data Subject Request

General Enquiries

For all other general enquiries, please contact us using the form below. For the majority of enquiries, we will respond via email, on some occasions we may respond to your enquiry over the phone.

Contact British Business Bank via phone

We have a switchboard for general enquiries only – our reception team are unable to provide information around the schemes we manage or refer your enquiry to the lenders that we work with.

If you know the name of the British Business Bank representative you wish to speak to, your call can be forwarded.

For further information about any of the schemes we manage, please view the information available on our website in the first instance. If you are unable to find the information you are looking for please contact your lender or complete the enquiry form on this page.

Our offices


British Business Bank
Steel City House
West Street
S1 2GQ

London office

British Business Bank
8 Salisbury Square
2nd Floor