Accessibility statement

Accessibility statement for British Business Bank and associated websites


This accessibility statement applies to the pages contained on this website - A separate accessibility statement exists for the main website.

British Business Bank is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are working to increase the accessibility and usability of our website and in doing so follow many of the available standards and guidelines.

We also routinely check web pages, when updates are made to existing pages and when new pages are published – to ensure that they meet accessibility requirements.

Whilst we work to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We acknowledge that this is a work in progress and there are improvements that can be made.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)Link opens in a new window.

Technical information about this website’s accessibility

British Business Bank is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1Link opens in a new window AA standard, due to the non-compliances listed below.

  • Not all PDF documents are tagged for accessibility, or have a meaningful title specified

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018Link opens in a new window if they’re not essential to providing our services.

What we’re doing to improve accessibility

Many of these issues exist due to the existent of third-party plugins on our websites, or page templating issues within the website’s source code.

We are working continuously to minimise the number of non-compliant issues on our sites and fix as many issues as possible.

This includes daily and weekly reviews to identify accessibility issues, correct source code errors and manually edit website elements to adhere to WCAG2 standards.

We are also committed to continuously educating all stakeholders in the business to be aware of website accessibility guidelines to ensure maximum compliance when new content is added to our websites.

We replaced our Cookie Policy tool in September 2021 to ensure that our tool was WCAG2 compliant.

During September 2021, we engaged with our development partners to undertake improvements across our website to ensure that issues relating to manual checks are fixed and authenticated. We now include manual testing as part of our continuous improvements programme.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact

This statement was prepared on 19th August 2020. It was last reviewed on 22nd September 2023.