Contact details

The British Business Bank is located in Sheffield and London

If you are looking for more information about finance options for your business, please visit our Finance Hub. This sets out the options and considerations for businesses seeking funding and provides useful links to organisations representing finance suppliers.

If you are looking for a particular form of finance, you may wish to contact one of our partners. If you are looking for information about an existing finance facility, for example Bounce Back Loan Scheme (BBLS), please contact your lender directly.

Complaints Process

If you have a complaint, please refer to our complaints policy, which explains how you can take a complaint forward and what you can expect from us.

Media Enquiries

If you are a journalist and have a media enquiry, please contact mediaenquiries@british-business-bank.co.uk.

Freedom of Information

We routinely publish information on our website about what we do. If you can’t find the information you are interested in you can make a request using the form below. For details about how we handle FOI and Environmental requests please read our FOI Standard and Procedure.

Data Subject Requests

If we process your personal data you have a number of rights under data protection.

For more information about why we process personal data please see our privacy notice which include reference to the different data protection rights.

If you wish to exercise them please use the form below.

General Enquiries

For all other general enquiries, please contact us using the form below:

Please indicate the type of enquiry you'd like to make using the drop down options.
Please provide your full name.
For the majority of enquiries, we will respond via email.
Please provide a suitable contact number as on some occasions we may respond to your enquiry over the phone.
Please enter the details of your enquiry in the field below.

Privacy Statement

We need to collect your personal data in order to respond to your enquiry or request. For information about the way the Bank processes personal data, please see our Privacy Notice, in particular section 2.

This field is for validation purposes and should be left unchanged.

Our Office Locations

Headquarters

British Business Bank
Steel City House
West Street
Sheffield
S1 2GQ

London office

British Business Bank
8 Salisbury Square
2nd Floor
London
EC4Y 8AP

Contact British Business Bank via phone

We have a switchboard for general enquiries only – our reception team are unable to provide information around the schemes we manage or refer your enquiry to the lenders that we work with.

If you know the name of the British Business Bank representative you wish to speak to, your call can be forwarded using the below.

Sheffield office: 0114 206 2131

London office: 0203 772 1340

For further information about any of the schemes we manage, please view the information available on our website in the first instance. If you are unable to find the information you are looking for please contact your lender or complete the enquiry form on this page.

Commercial Subsidiaries

If you wish to contact either of our commercial subsidiaries , British Business Bank Investments Ltd and British Patient Capital Ltd, you can find contact details on their respective websites, https://www.bbinv.co.uk/ and  https://www.britishpatientcapital.co.uk/

Contact details for our  Start Up Loans programme can be found on the Start Up Loans Company website.

Please note:  We work in conjunction with partners to enable you to access more finance, from a greater number of providers, through a wider range of products. British Business Bank does not provide funding directly to smaller businesses.