Get in touch with us
If you are looking for a particular form of finance, you may wish to contact one of our partners. If you are looking for information about an existing finance facility, for example Bounce Back Loan Scheme (BBLS), please contact your lender directly.
Do you have a question?
You might be able to find your answer in our frequently asked questions (FAQ) section.
Read our FAQsComplaints Process
If you have a complaint, please refer to our complaints policy, which explains how you can take a complaint forward and what you can expect from us.
Media Enquiries
If you are a journalist and have a media enquiry, please contact [email protected].
Freedom of Information
We routinely publish information on our website about what we do. If you can’t find the information you are interested in you can make a request using this form. For details about how we handle FOI and Environmental requests please read our FOI Standard and Procedure.
Data Subject Requests
If we process your personal data you have a number of rights under data protection. For more information about why we process personal data please see our privacy notice which include reference to the different data protection rights. If you wish to exercise them please fill in the data subject request form.
General Enquiries
For all other general enquiries, please contact us using the form below. For the majority of enquiries, we will respond via email, on some occasions we may respond to your enquiry over the phone.
Contact British Business Bank via phone
We have a switchboard for general enquiries only – our reception team are unable to provide information around the schemes we manage or refer your enquiry to the lenders that we work with.
If you know the name of the British Business Bank representative you wish to speak to, your call can be forwarded.
For further information about any of the schemes we manage, please view the information available on our website in the first instance. If you are unable to find the information you are looking for please contact your lender or complete the enquiry form on this page.
Our offices
Headquarters
British Business Bank
Steel City House
West Street
Sheffield
S1 2GQ
London office
British Business Bank
8 Salisbury Square
2nd Floor
London
EC4Y 8AP